Supporting Vulnerable Customers
We are here to help you through challenging times
At Moneyboat we understand that life can be unpredictable and challenging at times. We acknowledge that some of our customers may be facing difficulties due to financial struggles, mental health challenges, bereavement, suicidal thoughts, addiction or other serious challenges.
We believe that vulnerable people should never feel alone, and we’ve compiled a range of links and services that may help our customers to access the support they need, whatever their circumstances may be.
While we strive to ensure the accuracy of the information, it is not intended to replace any professional medical advice, diagnosis, or treatment that you may require. If you believe you have a medical emergency, seek medical advice immediately or dial 999.
Warning: Late repayments can cause you serious money problems. For help, go to www.moneyhelper.org.uk.
General advice & support
- Citizens Advice - Citizens Advice is an independent organisation specialising in confidential information and advice to assist people with legal, debt, consumer, housing and other challenges in the United Kingdom. As well as their website support, you can also contact their Adviceline (England on 0800 144 8848. They can help address a range of crises as well as provide support to maximise income, help navigate the benefits system, and identify any additional grants you could be entitled to.
- Hub of hope - The Hub of Hope is the UK’s leading mental health support database. It is provided by the national mental health charity, Chasing the Stigma, and brings local, national, peer, community, charity, private and NHS mental health support and services together in one place.
- Mind - Mind is a charity that provides both advice and information to people with mental health. They believe that nobody should face mental health problems alone.
Mental Health
- Mind - Mind is a charity that provides both advice and information to people with mental health. They believe that nobody should face mental health problems alone.
- Mental health - NHS - The NHS offers a vast range of help, support and therapies. If you need mental health support in a crisis you can call the NHS 24/7 Mental Health Support Line on 0800 028 8000.
Suicide
- Samaritans - Samaritans is a registered charity aimed at providing emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide throughout Great Britain and Ireland - Whatever you're going through, you can call them any time, from any phone for FREE on 116 123 or you can email jo@samaritans.org for a 24-hour response.
- Hub of hope - The Hub of Hope is the UK’s leading mental health support database. It is provided by national mental health charity, Chasing the Stigma, and brings local, national, peer, community, charity, private and NHS mental health support and services together in one place.
- Shout - Shout 85258 is a free, confidential, 24/7 text-messaging support service for anyone who is struggling to cope - Text ‘SHOUT’ to 85258 and they’ll be there to help you 24/7.
- NHS - Call 111 out of hours - they will help you find the support and the help you need.
Never forget you can always call a GP - ask for an emergency appointment.
Bereavement
- Cruse Bereavement Support - Cruse is dedicated to helping people with bereavement support and information. They have been helping people through these difficult times for over 60 years. You can call their helpline on 0808 808 1677, the opening hours are - Monday & Friday: 9.30 am-5 pm, Tuesday, Wednesday and Thursday: 9.30 am-8 pm and Saturday & Sunday: 10 am -2 pm.
- Hub of hope - The Hub of Hope is the UK’s leading mental health support database. It is provided by the national mental health charity, Chasing the Stigma, and brings local, national, peer, community, charity, private and NHS mental health support and services together in one place. They also offer access to bereavement support as one of the many other support services they have access to.
- Mind - Mind is a charity that provides both advice and information to people with mental health. They believe that nobody should face mental health problems alone. Mind also offers bereavement advice and information.
Homeless
- Shelter - Shelter helps people struggling with bad housing or homelessness through free advice, support and legal services. The charity also has a lot of housing-related information on its website offering practical advice on homelessness, housing benefit, council housing, private renting and much more - Shelter emergency helpline: 0808 800 4444 - Call the helpline if you: are homeless, have nowhere to stay tonight, are worried about losing your home in the next two months or are at risk of harm or abuse.
- Hub of hope - The Hub of Hope is the UK’s leading mental health support database. They also offer access to Homeless services and support along with many other forms of services in their directory.
- Homelessness | The Salvation Army - The Salvation Army website will provide you with access to information and support on a variety of homeless-related challenges.
Foodbanks & Domestic support
- Find a Food Bank - The Trussell Trust - Food banks are grassroots, community organisations aimed at supporting people who cannot afford the essentials in life. The Trussell Trust website is a good source for locating nearby food banks.
- Citizens Advice - Citizens Advice is an independent organisation specialising in confidential information and advice to assist people with legal, debt, consumer, housing and other problems in the United Kingdom - You can also call them on their Adviceline (England): 0800 144 8848 - They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.
- Turn2us - Turn2us helps people in financial need gain access to welfare benefits, charitable grants and other financial help – online, by phone and face to face.
Gambling
- GamCare - Gamcare offers support for anyone affected by gambling problems across Great Britain - You can call them for FREE on 0808 8020 133.
- BeGambleAware - Be Gamble Aware have a lot of help and tips on how to help yourself and manage online gambling issues - You can also contact them on their FREE 24/7 national gambling helpline: 0808 8020 133.
- Get help with gambling problems - Citizens Advice - Citizens Advice is an independent organisation specialising in confidential information and advice to assist people with legal, debt, consumer, housing and other problems in the United Kingdom - You can also call them on their Adviceline (England): 0800 144 8848.
Substance abuse (Drugs)
- FRANK - Find out everything you need to know about drugs, their effects and the law. Talk to Frank for facts, support and advice on drugs and alcohol today.
- Hub of hope - The Hub of Hope is the UK’s leading mental health support database. They also offer access to substance misuse support as one of the many other support services they have access to.
- Turning Point - Turning point offers a wide range of services and support for helping people dealing with drug and alcohol misuse, learning difficulties, mental health and employment issues.
Alcohol addiction
- Alcoholics Anonymous - AA is concerned solely with the personal recovery and continued sobriety of individual alcoholics who turn to the Fellowship for help.
- Hub of hope - The Hub of Hope is the UK’s leading mental health support database. They also offer access to alcohol addiction support as one of the many other support services they have access to.
- Turning Point - Turning point offers a wide range of services and support for helping people dealing with drug and alcohol misuse, learning difficulties, mental health and employment issues.
General Financial Difficulties
Citizens Advice
0800 144 8848 (England)
0800 702 2020 (Wales)
Civil Legal Advice
0345 345 4345
StepChange Debt Charity UK & Scotland
0800 138 1111 (Freephone)
National Debtline
0808 808 4000 (Freephone)
Money Helper
0800 138 7777 (England)
0800 138 0555 (Wales)
PayPlan
0800 280 2816
Legal Disclaimer
The information provided on this page is intended for informational purposes only and is not to be taken as financial, legal, or medical advice. While we strive to ensure the accuracy of the information, Moneyboat.co.uk does not guarantee its completeness or timeliness. You rely on any information at your own risk and we are not liable for any errors, omissions, losses, injuries, or damages arising from its use. All information is provided with no warranties and confers no rights.
This page does not provide medical advice and is not intended to replace professional medical advice, diagnosis, or treatment. If you believe you have a medical emergency, seek medical advice immediately or dial 999. Moneyboat.co.uk is not responsible for any errors or omissions in the information provided on this page, nor for any actions taken based on the information provided. We recommend that you consult a qualified professional for advice regarding financial, legal, or medical matters before making any decisions.
Moneyboat.co.uk disclaims all liability for any loss or damage arising out of or in connection with the use of this page or any information provided on this page. This includes but is not limited to direct or indirect damages, financial loss, or any other type of loss or damage. By accessing this page, you agree to the terms of this disclaimer. If you do not agree to the terms of this disclaimer, you should not use this page.
If you feel that any of the information published is not accurate, please notify us via email at thecrew@moneyboat.co.uk.
Representative Example: Borrow £400 for 4 months: 3 monthly repayments of £156.09 followed by a final repayment of £156.07. Total repayment £624.34. Interest rate p.a. (fixed) 288.35%. Representative APR 1,267.9%.