Our marketing terminology explained

Our financial promotions explained

Let’s be clear about financial promotions

We always seek to ensure that all our customers, both current and future, can fully understand our communications and financial promotions on all of our advertising and communication channels.

By doing so we can assist our customers in making an informed decision as to whether one of our loans is right for them.

There are a lot of rules that apply to advertising and financial promotions, and whilst we don't mention them all on this page, we have added some information to this page to assist in explaining some of the messages we include in our promotions.

Should you have any questions regarding this website, or any of our information, please contact us, and our team will be happy to explain further.

We want to help our customers to meet emergency costs as quickly as possible, and work with a payment partner to allow us to release funds to approved customers every 15 minutes.

We often use the term ‘15-minute funding’ to reflect this and to promote this useful feature to borrowers.

‘15-minute funding’ means that funds can be deposited into customers’ bank accounts within 15 minutes once all checks have been completed. This doesn’t mean that funds will be available within 15 minutes from the start of the application, or within 15 minutes of signing your loan agreement. There are a number of checks that must be completed first and provided there are no concerns identified by these checks, funds will then be released. We’ll let you know when all required checks have been completed and provided there are no further issues, you should receive funds into your bank account within 15 minutes of final approval.